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*** KNOWN LOGIN ISSUE - TEMP FIX ***

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*** KNOWN LOGIN ISSUE - TEMP FIX ***

Post by Lady Valkyrie on Wed 20 Mar 2013, 23:14

For guests and members alike...

It has come to my attention with two members that currently, when you try to login using your email address you get the following error message:
You have specified an incorrect or inactive username, or an invalid password

I will work on locating the source of this problem in the admin panel and correcting it.

In the meantime, as a temporary fix, please log in using your username and password instead.
If any issues occur while doing so please email me at spiritualsolace22@gmail.com quoting the error message.

Thank you for your patience!
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Lady Valkyrie
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http://spiritualsolace.webeden.co.uk

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Re: *** KNOWN LOGIN ISSUE - TEMP FIX ***

Post by Lady Valkyrie on Thu 21 Mar 2013, 20:57

Just bringing light to this thread so guests or people having this issue can see it from the forum index.
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Lady Valkyrie
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Re: *** KNOWN LOGIN ISSUE - TEMP FIX ***

Post by Lady Valkyrie on Mon 29 Apr 2013, 00:03

Bumping again as login issues have been reported today.

Going off a similar login issue at another forum I moderate on, I would also suggest clearing your cookies and cache and trying again if you experience login issues.

The next step from that would be to contact me at spiritualsolace22@gmail.com to double check your username spelling, capitalisation etc. I can also reset passwords as some issues may be caused by entering passwords incorrectly - the same error message comes up.

I created a test account to see if I get the same sort of issue, and I don't - I'm not even given the option to login using my registration email address, only the option of username and password, which works.

The ONLY time it didn't work I had entered my username incorrectly (without a space instead of with a space).

I have also tried different settings in the admin panel surrounding login and then logged out as admin and logging in again using my test account (which is in the seeker rank like most of you) and still not had issues.

So I'm really not sure where the problem is. I will bring it up at the technical support forum.
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Lady Valkyrie
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Posts : 273
Join date : 2013-02-21
Age : 42
Location : Manchester, UK

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Re: *** KNOWN LOGIN ISSUE - TEMP FIX ***

Post by Lady Valkyrie on Tue 30 Apr 2013, 01:07

I have requested help on the technical support forum, explaining the issues people are having and how I have the admin panel configured at this time.

There is a post up there in the FAQs re login issues which states that they can occur if people do not have cookies enabled, so while I wait for a reply I thought I would also pass that on. If you're not sure how to enable cookies, PM me on Facebook via the Spiritual Solace page or email me spiritualsolace22@gmail.com and I will walk you through it.
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Lady Valkyrie
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Posts : 273
Join date : 2013-02-21
Age : 42
Location : Manchester, UK

http://spiritualsolace.webeden.co.uk

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Re: *** KNOWN LOGIN ISSUE - TEMP FIX ***

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